Bice Osei Kuffour, also known as ‘Obour’, has resigned as the Acting Managing Director of Ghana Post after serving since January 2022. He emphasized the privilege of transforming the company into a modern postal provider. Obour expressed gratitude to his colleagues for their contributions. Ghana Post has implemented digital transformations and received awards for customer service excellence.
Bice Osei Kuffour, widely recognized as ‘Obour’, has announced his resignation from his position as the Acting Managing Director of Ghana Post Company Limited. He expressed this decision through a Facebook post, indicating that serving Ghana Post since January 4, 2022, was a significant privilege.
In his statement, Obour highlighted the honor he felt in guiding Ghana Post through a transformative period aimed at modernizing and enhancing its efficiency and customer service. He remarked, “I assumed office as Managing Director of Ghana Post on January 4, 2022, and it has been an honor and a privilege to serve in this role.”
While parting ways with the organization, Obour extended his heartfelt gratitude to Hon. Ursula Owusu, the Board of Directors, and the dedicated staff at Ghana Post. He acknowledged their crucial roles in the progress the company has achieved, stating, “I wish to express my utmost appreciation to Hon. Ursula Owusu, who was my sector minister, the Board of Directors, and the hardworking management and staff of Ghana Post.”
Ghana Post has made strides in technological advancements, enabling customers to access postal services online. Notably, the ‘GhPostPay’ platform was introduced in 2019 as part of the company’s digital transformation strategy. Additionally, the introduction of a digital addressing system has simplified postal services nationwide.
Throughout its journey, Ghana Post has garnered several accolades, including the Best EMS Call Centre Award in 2017 and the Best Customer Care Award in 2018, awarded by the Universal Postal Union in Switzerland. Such recognitions reflect the company’s commitment to enhancing service quality and efficiency in postal delivery.
In summary, Obour’s leadership at Ghana Post has facilitated significant advancements in the company’s operational efficiency and customer service. His departure marks the end of a transformative phase for Ghana Post, which has successfully integrated technological innovations and earned accolades for its service quality. The organization is expected to continue its progress following his resignation.
Original Source: www.ghanaweb.com
