Digicel Jamaica experienced service disruptions on March 4, 2025, due to vandalism involving the deliberate cutting of fibre cables. The company has advised customers of outages affecting both residential and business services, while their customer service system remains down. Customers are encouraged to seek updates through social media and messaging platforms as restoration efforts are underway.
On March 4, 2025, telecommunications company Digicel reported a significant service outage caused by vandalism at its Ocean Boulevard building in downtown Kingston, Jamaica. The incident involved the intentional cutting of fibre cables, which disrupted services for both residential and business customers.
In response to the outage, Digicel communicated to its customers that its customer service system is currently down. The company has encouraged customers to keep informed through social media platforms, WhatsApp, and SMS. Digicel expressed its regret for the inconvenience caused by the service disruptions, recognizing the necessity of these services for its users.
Furthermore, Digicel has assured its customers that technical teams are working diligently to restore services as quickly as possible, underscoring the company’s commitment to resolving the issue promptly. The statement concluded with expressions of understanding regarding the critical nature of connectivity for customers.
In summary, the service disruptions experienced by Digicel customers on March 4, 2025, were attributed to an act of vandalism resulting in damaged fibre cables. The company is actively addressing the situation and has urged customers to stay updated through alternative communication channels. Digicel’s commitment to restoring services illustrates their dedication to customer satisfaction during this unfortunate incident.
Original Source: www.jamaicaobserver.com
